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Cannot Uninstall Trend Micro Officescan

Manual Uninstall Trend Micro Officescan Without Password

Procedure

1. Log on to the agent endpoint using an account with Administrator privileges.
2. Right-click the OfficeScan agent icon on the system tray and select Unload OfficeScan. If prompted for a password, specify the unload password then click OK.

   Note For Windows 8, 8.1, 10, Windows Server 2012, and Windows Server 2016, switch to desktop mode to unload the OfficeScan agent. Disable the password on computers where the OfficeScan agent will be unloaded. For more information, see Configuring Agent Privileges and Other Settings.

3. If the unload password was not specified, stop the following services from Microsoft Management Console:
   • OfficeScan NT Proxy Service (for Windows Server 2008)
   • Trend Micro Common Client Solution Framework
4. Remove the OfficeScan agent shortcut from the Start menu.
   • On Windows 8, 8.1, 10, Windows Server 2012, and Windows Server 2016:
     1. Move the mouse cursor to the bottom right corner of the screen and click Start from the menu that appears.
     2. Right-click Trend Micro OfficeScan.
   • On all other Windows platforms:
     Click Start → Programs, right-click Trend Micro OfficeScan Agent, and click Delete.
5. Open Registry Editor (regedit.exe).

   WARNING The next steps require you to delete registry keys. Making incorrect changes to the registry can cause serious system problems. Always make a backup copy before making any registry changes. For more information, refer to the Registry Editor Help.

6. Delete the following registry keys:
   • If there are no other Trend Micro products installed on the endpoint:
     • HKEY_LOCAL_MACHINESOFTWARETrendMicro
     • HKEY_LOCAL_MACHINESOFTWARETrendMicro
       HKEY_LOCAL_MACHINESOFTWAREWow6432nodeTrend Micro
   • If there are other Trend Micro products installed on the endpoint, delete the following keys only:
     • HKEY_LOCAL_MACHINESOFTWARETrendMicroOfcWatchDog
       HKEY_LOCAL_MACHINESOFTWAREWow6432nodeTrend MicroOfcWatchDog
     • HKEY_LOCAL_MACHINESOFTWARETrendMicroPC-cillinNTCorp
       HKEY_LOCAL_MACHINESOFTWAREWow6432nodeTrend MicroPC-cillinNTCorp
7. Delete the following registry keys/values:
   • • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallOfficeScanNT
     • OfficeScanNT Monitor (REG_SZ) under HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun
   • • HKEY_LOCAL_MACHINESOFTWARE Wow6432NodeMicrosoftWindowsCurrentVersionUninstallOfficeScanNT
     • OfficeScanNT Monitor (REG_SZ) under HKEY_LOCAL_MACHINESOFTWARE Wow6432NodeMicrosoftWindowsCurrentVersionRun
8. Delete all instances of the following registry keys in the following locations:
   • • HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices
     • HKEY_LOCAL_MACHINESYSTEMControlSet002Services
   • Keys:
     • tmccsf
     • TmListen
     • TmProxy

       Note TmProxy does not exist on Windows 7/8/8.1/10 or Windows Server 2008 R2/2012/2012 R2/2016 platforms.

     • Note tmtdi does not exist on Windows 7/8/8.1/10 or Windows Server 2008 R2/2012/2012 R2/2016 platforms.

     • tmlwf (for Windows Server 2008/7/8/8.1/10/Server 2012/2016 computers)
     • tmwfp (for Windows Server 2008/7/8/8.1/10/Server 2012/2016 computers)
     • tmeevw (for Windows 7/8/8.1/10/Server 2008 R2/Server 2012/2012 R2/2016 computers)
     • tmusa (for Windows 7/8/8.1/10/Server 2008 R2/Server 2012/2012 R2/2016 computers)
9. Close Registry Editor.
10. Manually delete Trend Micro drivers and services using a command line editor (Windows 8/8.1/10/Server 2012 only) using the following commands:
    • For Windows 7/8/8.1/10 and Windows Server 2008 R2/2012/2012 R2/2016
    • For Windows 7/8/8.1/10 and Windows Server 2008 R2/2012/2012 R2/2016
    • sc delete tmproxy
    • sc delete tmtdi

    Note Run the command line editor using administrator privileges (for example, right-click cmd.exe and click Run as administrator) to ensure the commands execute successfully.

11. Restart the agent endpoint.
12. If there are no other Trend Micro products installed on the endpoint, delete the Trend Micro installation folder (typically, C:Program FilesTrend Micro). For 64-bit computers, the installation folder can be found under C:Program Files (x86)Trend Micro.
13. If there are other Trend Micro products installed, delete the following folders:
    • The BM folder under the Trend Micro installation folder (typically, C:Program FilesTrend MicroBM for 32-bit systems and C:Program Files (x86)Trend MicroBM for 64-bit systems)

Manual Uninstall Trend Micro Officescan

If you are manually uninstalling Trend Micro OfficeScan Agent we advise you to check if the following data is left behind on your PC. The files below remain on your disk when you remove Trend Micro OfficeScan Agent: C: Program Files Trend Micro OfficeScan Client www 1600 help About-TM-Agent.html. The Trend Micro Antivirus app spreads its service files throughout your disk. Hence, to get rid of the application totally, you should remove its leftovers step by step. Take the following steps to uninstall the Trend Micro Antivirus Mac app manually: Quit Trend Micro Antivirus by right-clicking on its icon in the menu bar → select Shut Down. HKEYLOCALMACHINE SOFTWARE Microsoft Windows CurrentVersion Uninstall. Delete the OfficeScanNT key. Delete the OfficeScan program group (Trend Micro OfficeScan Client) from the Windows Start menu. Restart the computer. Delete the directories that contain the OfficeScan Client program files, normally located inside Program Files folder. Trend Micro OfficeScan is normally deployed in corporate network environment to provide endpoint security. Administrators can remotely uninstall the Office Scan client, and user at the workstation can uninstall the client program using built-in uninstall mechanism too (i.e. Add and Remove Program in Control Panel). Hello, At the Moment it is not possible with the newest Version of KSC 10.4.343 to uninstall the last Version of Officescan Agent 12 from Trend Micro Officescan XG. Over Kaspersky Security Center 10.4.343 it is only possible to uninstall Officescan 5.0-11.0. But under the newest Version from Of.